1．付款提示 Payment reminder Dear (Buyer ID), Congratulations!
Thank you for your purchasing.
It brought to our attention that your payment hasn't been received yet. As a friendly reminder, your instant payment is very important. The earlier you make the payment, the sooner you will get the item. Please double check the following payment information: Item details: Item code: order number: order amount:
Your total is: $______ for item
$______ Sales discounts (-) $______ shipping cost
$______ = Total
(此处请根据您订单的实际情况加以修改)
Please make the payment at your soonest convenience. If you've encountered any payment problems along the way, feel free to contact us at any time. We committed to your DHgate experience and satisfaction. Cheers. Seller ID
-------------------------------------------------------------------------------------------------------------------------------------------------------------- Dear valued buyers,
Thank you for purchasing our item.
You will receive a DHgate automatic checkout email separately for payment instruction. In case you haven't receive
The total of your item would be : Item $___ + Shipping $___ = Total $___
Please make your payment and make sure your shipping information is confirmed and up-to-date. Once we receive your payment, item will be shipped as soon as possible.
If you have any further question, please feel free to contact us by messages
Thank you and have a great day. Seller ID
2. 感谢迅速付款模版 Appreciate Prompt Payment Template
当买家使用PayPal或其他方式完成付款后，PayPal等，会自动向付款方发送付款通知。但买家更期待听到来自卖家的声音。聪明的卖家会再为买家发送一封付款确认信，感谢买家及时付款，订单已经进入处理流程，以及物品会在多久后寄出，这可以让买家在第一时间感到放心，并对您的响应速度留下好感。
以下是一个案例： 标题：
Thank you for your payment.DHgate {order #} 正文：
Dear {buyer name}
Thanks for your order; your payment has been received for the order #
Item title:
Your total cost: {TOTAL$}
We appreciate your quick payment .
Your order is being processed; normally your package will be shipped on the next working day. (请根据您的实际发货情况加以修改)
Any questions please feel free to let us know. Sincerely
{SELLERUSERNAME}
点评：上文中，卖家向买家表示感谢，并且向买家说明已经收到付款，已经为买家留下了好评。同时表示订单正在处理中，以及会在一个工作日后发货（发货日期请根据您的实际备货情况填写）。这样的表述非常礼貌，而且可以让买家在第一时间对您留下好印象。 3. 发货通知模版 Shipping Notification
货物交运后，如果您在第一时间告知买家他的包裹详情（包裹发货时间，预计到达时间，以及查询方法），买家会对你发货速度及服务质量感到满意的同时，还会对包裹的送达时间留有一个合理预期。这对最终在买家对你的做出高分评价打下扎实的基础。
以下是一个案例： 标题：
{order #} has been shipped. 正文：
Dear { buyer
Thank you for shopping with us. Your item has been shipped today by China post International Mail Service（请根据实际发货方式加以修改）. The details as below:
Item title: {TITLE} Arrival time (estimated):
-Standard Service (China Post Air Mail): 15-20 business days -Express Service (China Post EMS): 7-10 business days
Tracking number: ***********CN (请根据您的发货单号加以修改)
Your package can be tracked after a few days: -US Customer: http://www.usps.com
-CA Customer: http://www.canadapost.ca/Personal/Tools/Track/ItemSingle.aspx
-UK Customer: http://track.royalmail.com （Only show deliver date for partial parcels randomly） -All Customers use EMS service: http://www.ems.com.cn/english-main.jsp
should you have any problem tracking your order, please feel free to contact us.
For your information:
1. International shipping requires more complicated shipping procedures (such as both countries customs, transit stations etc.), it will probably take longer time for your items to arrive at the final destination. Thank you for your understanding on this matter.
2. Usually there will be a delay on the delivery update system; you may consider tracking your items in a few days time
Hope you satisfy with our total service, and we look forward to the good feedback with overall full detailed ratings after you get the item. It’s important for us to drive more potential customers.
If you have any questions/comments, please feel free to contact us anytime. Cheers
{SELLERUSERNAME}
点评：卖家在一封邮件中为海外买家提供了详细包裹发货信息，其中包含了详细的发送日期，包裹号，预计抵达时间，以及包裹查询方式，同时也再次提醒买家国际货运较慢。很好的控制了买家对包裹抵达时间的预期。在一定程度上也让买家对卖家的服务感到满意。
4. 提醒买家留评价模板 Feedback Template 1 Dear valued customers,
We hope you like the item and look forward to you shopping with us again in near future. If you are satisfied with the purchase and our total service, your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating
If you plan to give us a neutral/negative feedback, please write to us immediately so that we can do our best to resolve your problem.
Once again, thank you and hope you enjoy shopping with us! Great day! Seller ID
邀请买家留信用评价模版 Feedback Template 2
如果买家收到货物后3-5天没有留下评价, 您可以使用以下信用评价提醒模版 Gain Feedback template
Dear {BUYERUSERNAME},
Thank you for purchasing {TITLE}.
We realized you have received the item, if you have start using it, it'll be great if you could give us some comments and feedback. If anything unusual happens, please feel free to contact us, we will do our best to solve it.
On the other hand, will you please take a minute to leave us a positive feedback with an overall Detailed Selling Rating, which means a lot in our future DHgate undertakings, your recognition is our motivation in developing our business to serve you even better.
Note: negative feedback lead us to a bad standing situation. If plan to give us a neutral/negative feedback,
please write to us immediately so that we can do our best to resolve your problem.
We look forward for your comment and feedback. Cheers Seller ID
如果买家没有回复上述邮件，10-15天左右您可以使用以下模版再次提醒
Final Feedback Reminder template
Dear {BUYERUSERNAME},
This is Seller ID, on {CLOSINGDATETIME} you purchased with us, our appreciate for that. And hope you are satisfied with us. The details as below:
Item Name: {TITLE} order Number: {ITEM#} Total Deal Price: {TOTAL$}
Well, your recognition is our power to move forward, could you do us a favor to leave us your feedback?
According to DHgate rules, both parts could leave feedback within 60 days. And we have left positive feedback for you already. But we are still looking forward to your voice, up to date have only several days left.
Your positive feedback is critical for us – a new but studious team on DHgate , your great comments will lead us to get more potential customers, and make us more confident to develop business and serve you better.
Please click:
{FEEDBACKLINK}
If you have any problem, please don’t hesitate to reply to us, we will try our best to make you satisfied.
Leaving feedback is a very important part of the dealing to encourage better products and services.＊As long as you leave us the positive feedback, you will be added to our VIP member list. More discounts for the new arrival is enable for you.
Thank you again. And hope you enjoy dealing with us. Cheers Seller ID
＊彩色字体标出的是卖家鼓励买家留评价而提供的促销信息，请根据自己的实际情况选择使用。
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