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全国国际商务英语培训认证考试(一级)笔试模拟试题(1)
全国国际商务英语培训认证考试（一级）笔试模拟试题（1）CHINA NATIONAL BUSINESS ENGLISH CERTIFICATE TEST
(Level One) 试卷册 （120分钟）
___________________________________________________________________________ __________
注意事项
一、请将自己的姓名、准考证号写在答题卡和答题纸上。试卷册、答题卡和答题
纸均不得带出考场。考试结束，监考人员收卷后考生才可离开。 二、全部考试时间为120分钟，不得拖延。
三、选择题的答案一定要涂写在答题卡上；听力理解（LISTENING）部分第一节
（Section A）以及翻译和写作(TRANSLATING & WRITING )部分的答案
要写在答题纸上，凡是写在试卷册上的一律不给分。
四、选择题每题只能选一个答案；如多选，则该题无分。选定答案后，用HB或
2B浓度铅笔以上的铅笔在相应字母的中部划一条横线。正确方法如下：
[A] [B] [C] [D]
五、如需改动答案，必须先用橡皮擦净原来选定的答案，然后再按上面的方法重
新填涂。
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Part I LISTENING (25 minutes) Section A
Directions：In this section, you will hear five short sentences．Each sentence will be spoken twice. At the end of each sentence, there will be a pause. During the pause, you
are required to fill in the corresponding blank according to what you’ve heard.
Then write your answer on the Answer Sheet. Example: You’ll hear:
You’ll read: Mr. White will be back before ____________. From the sentence we learn that Mr. White will be back before 5:00. Therefore you should write 5: 00 in the corresponding blank on Your Answer Sheet. Now the test will begin.
1. The speaker works for __________ Company in Seoul, South Korea.
2. 3.
The The
man’s discount
for
phone buying
number 450
units
is is
________________________________. _______________________ %.
4. The date of conference is ______________________________ May. 5. The predicted sales for every month next year is ________________ Units.
Section B
Directions：In this section, you will hear ten short conversations. At the end of each conversation, a question will be asked about what was said. Both the
conversation and the question will be spoken only once. After each question,
there will be a pause. During the pause, you are required to
read the four
choices marked A, B, C and D, and decide which is the best answer. Then mark
the corresponding letter on the Answer Sheet with a single line through the
center.
Example: You will hear:
You will read: A. She will post it later. B. She could not contact the man.
. C. She’s not sure if the computer is fixed. D. She can’t send it right now.
From the conversation we learn that the woman cannot send the new catalogue immediately. Therefore, the correct answer is D. Now the test will begin.
6. A. Making an appointment. B. Fixing a clock. C. Discussing a price. D. Going to a shop.
7. A. Who’s calling, please? B. Hang up, please. C. Wait a minute. D. You’ve dialed the wrong number.
8. A. Mathematics. B. Banking. C. Credit. D. Computers.
9. A. The typist has already typed it. B. He completed the typing
himself.
C. He’ll need her help. D. He wants the woman to type more carefully.
10. A. The meeting was cancelled. B. The meeting was put
off.
C. The meeting was held last Wednesday. D. The meeting was overcrowded.
11. A. In a travel agency. B. In an airport. C. In a bank. D. In a government office.
12. A. A tour guide. B. A hotel receptionist. C. A real estate agent. D.
A hotel guest.
13. A. Customer and supplier. B. Lawyer and client.
C. Boss and employee. D. Shop assistant and customer.
14. A. Thursdays and Fridays. B. Tuesdays and Fridays. C. Tuesdays and Thursdays. D. Tuesdays, Thursdays and Fridays.
15. A. He is worried. B. He is happy. C. he feels confident. D. He feels
tired. Section C
Directions：In this section, you will hear two recordings. At the end of each recording, some questions will be asked about what was said. You will hear the recordings and
the questions only once. After each question, there will be a pause. During the
pause, you are required to read the four choices marked A, B, C and D, and
decide which is the best answer. Then mark the corresponding letter on the
Answer Sheet with a single line through the center. Task 1
16. A. How to use the software his store sells. B. Customer at his store.
C. People working in his store. D. His job responsibilities.
17. A. They are good at bargaining. B. They often report to the head
office in Sydney.
C. They are good at dealing with customers. D. They are happy.
18. A. Sending complaints. B. Supervising staff. C. Submitting payroll information. D. Reporting to the head office. Task 2
19. A. They are talking about the company’s decision to move away.
B. They are talking about the customers in Kenton. C. They are talking about their old office in Kenton. D. They are talking about a meeting in Kenton.
20. A. The Public Relations Department. B. The Finance Department.
C. The Sales Department. D. The Customer Service Department.
Part II READING (55 minutes) Section A
Directions：Choose the best answer for each sentence from the four choices marked A, B, C and D, and mark the corresponding letter on the Answer Sheet with a single line
through the center.
21. Organizations which aim at high market ______ generally have long product lines.
A. segment B. profit C. share D. mix
22. As a manager, you should make sure your subordinates know your ____ and how you are
going to achieve them. A. examples B. objectives C. records D.
relationship
23. Remember this special offer ______ on May 1st. Don’t miss it.
A. expires B. completes C. finishes D. goes
24. The company keep a careful eye on the ______ of their new cosmetic products.
A. launch B. produce C. issue D. announce
25. Could you please send me the latest catalogue and make sure that I am on your ______
list for future mail shots?
A. catalogue B. dialogue C. mailing D. guest
26. Could you ______ the line a moment, please? A. take B. hold C. catch D. extend
27. Unfortunately Ms. Zhong is not able to ______ the appointment with you on Wednesday,
as arranged before. A. run B. keep C. make D. manage
28. ______ refers to knowing that there is little risk of losing one’s job.
A. Bureaucracy B. Promotion C. Job safety D. Job security
29. Draft(s) drawn ______ the credit must be negotiated in China on or before May 12, 2007
after which date this credit expires. A. at B. in C. with D. under
30. The order No. 105 is so urgently required that we have to ask you to ______ shipment.
A. quicken B. fasten C. speed up D. put up Section B
Directions：Read the following passage. Fill each gap with the best answer from the four choices marked A, B, C and D, and mark the corresponding letter on the Answer
Sheet with a single line through the center.
A 31 is perhaps one of the strongest sign of customer loyalty, because making a referral goes beyond being satisfied. A customer who makes a referral is putting his own reputation on the 32 -- and takes this risk only if he is loyal. Fred Reichheld, a leader beyond the subject of customer loyalty, 33 this in his latest book, The One Number You Need To Grow. Reichheld 34 that customer loyalty can be measured by asking customers a single question: How likely would you be to remember our company to a friend? By
analyzing the 35 , Reichheld believes it is possible to predict how fast a firm will grow compared with its 36 .
Let’s take this notion a step 37 and look at referrals to customers loyalty programs themselves. Not only do customers refer people to companies, they also refer people to loyalty programs. Eighty-two percent of Americans 38 in customer loyalty programs have referred friends and families to their favorite loyalty programs, according to the “2004/2005 Customer Loyalty Research Report” by marketing 39 firm Parago. High income earners (with household incomes more
than $125, 000) tend to be most 40 in referrals: More than 90 percent of high income members refer one or more people to a program: 64 percent of high income members.
31. A. suggestion B. recommendation C. question D. complaint
32. A. product B. company C. line D. business
33. A. points B. says C. approves D. echoes
34. A. agrees B. disagrees C. argues D. proves
35. A. answers B. sayings C. remarks D. responses
36. A. competitors B. staff C. customers D. responses
37. A. back B. further C. farther D. next
38. A. proposing B. participating C. relating D. comparing
39. A. advising B. advisor C. consulate D. consulting
40. A. slow B. passive C. unwilling D. active Section C
Directions：Read the following passage and the statements that follow. Choose the best answer for each statement from the three choices marked A, B, and C, and mark
the corresponding letter on the Answer Sheet with a single line through the
center.
Dear Sir or Madam:
I’m writing to complain about the way I was treated on the 4 p.m. bus from Swindon to Wotton Bassett. I had to take the bus home. For several days, my age was questioned by the bus driver.
As I was embarrassed at the driver making a scene (吵闹), the first time, I paid the ￡1.05, instead of just 70p. When I got off I asked for my 35p back and was told to go to the bus station with proof of my age.
The next day I asked once again for a child single from Blagrove to Wotton Bassett, and the male driver asked my date of birth, and then for proof. Is everyone expected to carry a birth certificate or passport around because of arrogant bus drivers? I gave the driver 70p which was the only money I had on me. I told the driver this and he stopped the bus.
The other passengers were clearly frustrated and told him not to be so stupid. One of the adults knew me and tried to tell him that I was only 14 and at school but he ignored her. Luckily another passenger gave the driver the ex tra 35 p so that he’d drive on.
How does someone like this get a job dealing with the public when he acts like this? I understand that Stagecoach is short of drivers but I think this particular driver is just going to make customers feel threatened and reluctant to travel with him.
I’m sure there are other people who must have complained about his attitude and something should be done about him.
I’d like my money refunded and would hope that in the future the drivers would believe what they are told.
Yours faithfully (Miss) Emma Harrow
41. The writer was unhappy about the bus service by the 4
p.m. bus from Swindon to Wotton
Bassett. A. True. B. False. C.
Not mentioned.
42. The bus driver had some doubts about the writer’s age and believed she was an adult.
A. True. B. False. C.
Not mentioned.
43. As a girl of 14, the writer believed she should pay only 35p for a child single from
Blagrove to Wotton Bassett. A. True. B. False. C.
Not mentioned.
44. The other passengers were annoyed by the driver’s behavior and they were on the girl’s
side. A. True. B. False. C.
Not mentioned.
45. The driver will lose his job because a lot of people have complained about his attitude.
A. True. B. False.
C.
Not mentioned. Section D
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